Resume
Melissa Hardy
2313 Woodson Road, Overland, MO 63114
1-314-498-9112
Education
St. Louis Community College
Florissant, MO
December 2014
Associates in Business Administration
Kingswood Urbana, IL
May 2001
High School Diploma
Employment History
Barnes Jewish Hospital
St. Louis, MO
November 2017 – Present
Patient Access Representative
Register patients for Surgery and Interventional Radiology,, Verify insurance coverage, Collect copays for services, Assist patient family members with information
Skirt Girlie Blog
St. Louis, MO
February 2017 – Present
Blogger
Create interesting and unique content to share on my blog. Promote the website to bring in visitors. Create working relationships with companies for guest posts, sponsored posts, and selling advertising space.
Mercy Hospital
St. Louis, MO
August 2017 – November 2017
Patient Access Representative
Register patients in the Emergency Department, Arrive ambulances, Verify insurance coverage, Collect copays for services, Assist with patient needs as necessary
West at Home
St. Louis, MO
August 2012 – February 2016
HSN Customer Service
Answer incoming phone calls, Place orders for customers, Assist with questions about items, issues, etc., Provide excellent customer service, Meet company expectations (handle time, quality score, etc), Maintain home office
MisLissy Photography
St. Louis, MO
May 2008 to Present
Freelance Photographer
Photograph people (children, adults, families, maternity, weddings), places and things, Promote the company to obtain new customers, Sell products and services
Convergys
Hazelwood, MO
February 2012 to August 2012
AT&T Small Business End User Care
Answered incoming phone calls, Assisted customers with questions or issues on their account, Followed up on commitments to ensure everything was handled properly, Met company expectations (handle time, quality score, etc)
MetLife Auto & Home Insurance Company
Creve Couer, MO
September 2005 – January 2007
Claims Resolution Team Member
Took initial insurance claims, Setup inspections and repairs, Followed up to ensure that everything was completed in a timely fashion, Promoted company approved repair shops
Justice
Des Peres, MO
July 2004 – August 2005
Assistant Manager
Maintained sales floor, back room, store moral, Assisted with training new employees, Opened and closed store, Balanced drawers and deposits, Promoted sales
DEB Shops
Hazelwood, MO
January 2004 – July 2004
Assistant Manager
Maintained sales floor cleanliness, markdowns, store moral, Opened and closed store, Promoted sales, Balanced drawers and deposits
Busey Bank Champaign, IL
August 2001 – May 2003
Lead Teller
Maintained teller drawer, cash vault and ATM, Assisted with monthly reports, Created schedules, Answered phones, Opened and closed bank branch, Assisted with new employee training, Researched balancing issues
Skills
Basic Computer skills: Windows, PowerPoint, Microsoft Word, Excel, Outlook, Able to type 80+ wpm
Blogging experience, including writing, promoting, hosting, etc.
Friendly, outgoing personality with great customer service skills, Cash handling experience
Self-motivated, Hardworking, Reliable, Able to multi-task, Quick learner
Home Office Setup with wired internet, dedicated phone line with headset