Resume

Melissa Hardy

2313 Woodson Road,  Overland, MO  63114

SkirtGirlie@gmail.com

1-314-498-9112

 

Education

St. Louis Community College         

Florissant, MO                                          

December 2014

Associates in Business Administration

 

Kingswood                                                        Urbana, IL                      

May 2001

High School Diploma

 

 

Employment History

Barnes Jewish Hospital                

St. Louis, MO                               

November 2017 – Present

Patient Access Representative            

Register patients for Surgery and Interventional Radiology,, Verify insurance coverage, Collect copays for services,  Assist patient family members with information

 

Skirt Girlie Blog                  

St. Louis, MO                      

February 2017 – Present

Blogger

Create interesting and unique content to share on my blog.  Promote the website to bring in visitors.  Create working relationships with companies for guest posts, sponsored posts, and selling advertising space. 

 

Mercy Hospital                    

St. Louis, MO                      

August 2017 – November 2017

Patient Access Representative

Register patients in the Emergency Department, Arrive ambulances, Verify insurance coverage, Collect copays for services,  Assist with patient needs as necessary

 

West at Home                  

St. Louis, MO                         

August 2012 – February 2016

HSN Customer Service

Answer incoming phone calls, Place orders for customers, Assist with questions about items, issues, etc., Provide excellent customer service, Meet company expectations (handle time, quality score, etc), Maintain home office

 

MisLissy Photography            

St. Louis, MO                                    

May 2008 to Present

Freelance Photographer           

Photograph people (children, adults, families, maternity, weddings), places and things, Promote the company to obtain new customers,  Sell products and services

 

Convergys              

Hazelwood, MO                     

February 2012 to August 2012

AT&T Small Business End User Care

Answered incoming phone calls, Assisted customers with questions or issues on their account, Followed up on commitments to ensure everything was handled properly, Met company expectations (handle time, quality score, etc)  

 

MetLife Auto & Home Insurance Company         

Creve Couer, MO                             

September 2005 – January 2007

Claims Resolution Team Member

Took initial insurance claims, Setup inspections and repairs, Followed up to ensure that everything was completed in a timely fashion, Promoted company approved repair shops

 

Justice                                                             

Des Peres, MO                                 

July 2004 – August 2005

Assistant Manager

Maintained sales floor, back room, store moral, Assisted with training new employees, Opened and closed store, Balanced drawers and deposits, Promoted sales

 

DEB Shops                                                      

Hazelwood, MO                           

January 2004 – July 2004

Assistant Manager

Maintained sales floor cleanliness, markdowns, store moral, Opened and closed store, Promoted sales, Balanced drawers and deposits

 

Busey Bank                                                      Champaign, IL                             

August 2001 – May 2003

Lead Teller

Maintained teller drawer, cash vault and ATM, Assisted with monthly reports, Created schedules, Answered phones, Opened and closed bank branch, Assisted with new employee training, Researched balancing issues

 

 

Skills       

Basic Computer skills: Windows, PowerPoint, Microsoft Word, Excel, Outlook, Able to type 80+ wpm   

Blogging experience, including writing, promoting, hosting, etc.     

Friendly, outgoing personality with great customer service skills, Cash handling experience      

Self-motivated, Hardworking, Reliable, Able to multi-task, Quick learner

Home Office Setup with wired internet, dedicated phone line with headset